Earlier this month, our digital team and other company employees gathered in a window-lined conference room to talk about the most important aspect of our business: you.
We dedicated that morning to the topic of “thinking like a user,” and we make that the focus of our efforts every day.
Our goal is to provide you with the best online news experience possible. This is why we exchange emails at 1 a.m. discussing the feedback we receive from you. This is why we hire the most innovative individuals in our industry. This is why our family dinner conversations include the words “widgets” and “meta tags.” This is why our soda machine is out of Dr. Pepper by 9 a.m.
While we are guzzling sugar and diligently working to make DeseretNews.com your preferred news source, we recognize that the transition to the new design has come with some pesky bugs and frustrating glitches. In particular, we have received feedback this week from users who are having trouble entering comments. We have not completely resolved this issue yet, but we want you to know we’re working on it, and we’ll have it fixed as quickly as possible.
In addition to remedying the comment issue, we’ve finished some other improvements, and we want to point out a few helpful new features:
- Did you notice that “Obituaries” has moved to the top level of the navigation bar? You told us it was too tricky to find in its previous location, and we listened. This update also involved tweaks to the “Marketplace” navigation just to the right of “Obituaries.” Did you know you can access KSL Classifieds here?
- We added “Lists” and “Blogs” widgets to the left side of each section page, so you can find this content more easily.
- If you scroll to the very bottom of any page on the site, you’ll see a new feature called “Special Sections.” These are topics that we produce many stories about during certain times of the year. For example, in preparation for its opening on March 22, we’re increasing our coverage of City Creek Center. So, you’ll see “City Creek” featured in this lower box, and you’ll also see it set off in the main “News” navigation bar. When our coverage of this slows down, “City Creek” will fall from the navigation bar, but you’ll always be able to access it from the footer box. Other special topics, like the Olympics and LDS General Conference, will be treated the same way.
- To ensure article discussions remain relevant and productive, we’ve added a word limit to comments. A real-time word-count tracker shows you how many words you have remaining.
- We removed the “Feedback” tab and box from the left side of the site because it was preventing readers on mobile devices from seeing our “Top Stories.” We’d still love to hear your feedback, though. You can use the “Contact Us” link at the bottom of the site or the “Submit a tip” button at the top of the site to send us your thoughts. (Note: “Submit a tip” opens up a form that allows you to send us more than just a story idea.)
We hope these changes will improve your experience on the site. If you have questions or suggestions, send them our way. We love receiving your feedback. Your input is essential to the success of the site. Keep the ideas coming, and we’ll keep the soda machine stocked.